These terms ("Terms") define the legal framework under which Somion Web Services (SWS) provides services to you ("You") and become effective as of the date you submit your order on the website.
We recommend reading these Terms carefully as they explain who we are, how we provide services, how the contract may be modified or terminated, and what to do in the event of a problem.
SWS may revise these Terms or any related policy at its sole discretion at any time.
You will be notified via email 30 days in advance of any changes. Changes will take effect immediately after that. Continued use of the services constitutes your implicit acceptance. You are responsible for keeping your email address up to date and not providing an incorrect one.
Who we are:
How to contact us:
How we contact you:
Your order is not binding until we confirm its receipt and payment has been completed.
If we are unable to fulfill your order (e.g., domain unavailable or untransferable), we will notify you and refund any payments made.
To access our services, we may assign you a username and password.
You are responsible for the accuracy and confidentiality of your login information and must notify us in case of suspicion or security breach.
Domain registrations/transfers are always under your name, not SWS. You are responsible for accurate WHOIS data.
We may change the registrar at our discretion without notice.
We handle domain registration/transfer requests in line with ICANN and registry policies.
Renewals are automatic unless otherwise requested or if payment fails.
Expired domains may be renewed within 3 days (grace period) upon full payment.
After the grace period, we may auction, modify, or transfer the domain at our discretion.
Some hosting plans include free domain registration for specific extensions and limited time.
Hosting is for website and email use only; no backups, adult content, or mass processing without written approval.
"Unlimited" plans are subject to fair use and should not impact server stability.
We offer free migration within reasonable capacity; you must provide accurate access info.
We reserve the right to change hosting environment or server location and will notify you in writing.
Our goal is 99.9% uptime excluding planned maintenance.
If a server issue occurs, we aim to respond within 30 minutes.
Daily backups are performed but not guaranteed for full recovery every time.
We may suspend services for maintenance, legal reasons, or technical updates. You will be notified at least 24 hours in advance.
If suspension exceeds 120 hours, you may terminate the service and receive a refund for the unused period.
If payment is overdue, services may be suspended, and interest applied. Upon payment, services are usually restored within 24 hours if data is not deleted.
You are fully responsible for the content within your account and its compliance with laws and IP rights.
Illegal use of the network or distributing harmful content may lead to immediate termination.
Email must not be used for spamming. Our anti-spam policy is strict.
Adult websites are allowed only with prior approval and under specific server assignments.
You can cancel before renewal through your client area.
45-day money-back guarantee for shared hosting services.
7-day refund for dedicated servers.
No refunds for domains, licenses, or registrations under any circumstances.
Accounts containing illegal content will be terminated with no refund.
Prices are as listed on the order page. VAT applies based on your location.
We may update prices with prior notice via email.
If the price is lower than shown, we apply it. If higher, we seek your confirmation before processing.
Accepted payment methods: Credit/Debit Cards, PayPal, Bank Transfers.
Payment is due upon activation. To avoid charges, cancel before renewal date.
We may apply 4% annual interest for late payments.
We are liable only for foreseeable damages unless otherwise prohibited by law (e.g., death, personal injury, fraud).
We are not liable for indirect, unforeseeable, or business losses such as lost profits.
Maximum liability is capped at twice the total paid in the past 12 months, unless otherwise stated by consumer law.
We may transfer our rights and obligations to a third party with prior notice.
You may not transfer your obligations unless we provide written consent.
No third party has enforcement rights under this contract.
If any clause is deemed unlawful, the rest remains valid.
Delay in enforcing any right does not waive our ability to do so later.
This agreement is governed by Swiss Law. Legal matters will be handled by the competent courts of Bern, Switzerland.
